Lito is a digital platform that connects passengers with independent drivers for on-demand taxi transportation services in the Republic of Croatia.
By creating an account or using the Lito application, you agree to these Terms of Service.
Service Description
Lito acts solely as a technology intermediary between Users and independent Drivers. Lito does not provide transportation services directly. The transportation agreement is concluded between the User and the Driver once a ride request is accepted.User Eligibility
Users must:
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Be at least 18 years old
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Provide accurate and complete registration information
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Use the service only for lawful personal transportation
Lito reserves the right to suspend or terminate accounts for violations of these Terms or applicable laws.
Ride Requests and Pricing
Estimated fares are displayed before confirming a ride.
Prices may vary depending on distance, duration, traffic conditions, and demand.
Additional charges may apply for waiting time, route changes, or cleaning fees if applicable.
All payments are processed securely through certified third-party payment providers. Lito does not store full payment card details.
Cancellations
Users may cancel a ride before driver arrival.
Cancellation fees may apply if the driver has already been dispatched or has arrived at the pickup location.User Conduct
Users agree to:
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Treat drivers respectfully
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Not transport illegal or prohibited items
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Not damage vehicles
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Comply with Croatian and EU laws
Violation may result in account suspension or permanent deactivation.
Limitation of Liability
The Service is provided “as is.”
Lito is not liable for driver conduct, traffic delays, service interruptions, or indirect damages, except where liability cannot be excluded under Croatian or EU law.Governing Law
These Terms are governed by the laws of the Republic of Croatia and applicable European Union regulations.