LITO – TERMS OF SERVICE

Lito is a digital platform that connects passengers with independent drivers for on-demand taxi transportation services in the Republic of Croatia.

By creating an account or using the Lito application, you agree to these Terms of Service.

1. Service Description
   Lito acts solely as a technology intermediary between Users and independent Drivers. Lito does not provide transportation services directly. The transportation agreement is concluded between the User and the Driver once a ride request is accepted.

2. User Eligibility
   Users must:

• Be at least 18 years old

• Provide accurate and complete registration information

• Use the service only for lawful personal transportation

Lito reserves the right to suspend or terminate accounts for violations of these Terms or applicable laws.

3. Ride Requests and Pricing
   Estimated fares are displayed before confirming a ride.
   Prices may vary depending on distance, duration, traffic conditions, and demand.
   Additional charges may apply for waiting time, route changes, or cleaning fees if applicable.

All payments are processed securely through certified third-party payment providers. Lito does not store full payment card details.

5. Cancellations
   Users may cancel a ride before driver arrival.
   Cancellation fees may apply if the driver has already been dispatched or has arrived at the pickup location.

6. User Conduct
   Users agree to:

• Treat drivers respectfully

• Not transport illegal or prohibited items

• Not damage vehicles

• Comply with Croatian and EU laws

Violation may result in account suspension or permanent deactivation.

7. Limitation of Liability
   The Service is provided “as is.”
   Lito is not liable for driver conduct, traffic delays, service interruptions, or indirect damages, except where liability cannot be excluded under Croatian or EU law.

8. Governing Law
   These Terms are governed by the laws of the Republic of Croatia and applicable European Union regulations.

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LITO – PRIVACY POLICY

Lito respects your privacy and processes personal data in accordance with Croatian law and the EU General Data Protection Regulation (GDPR).

1. Information We Collect
   We may collect:

• Name

• Phone number

• Profile details

• Payment information (processed via secure third-party providers)

• Location data

2. Location Data
   Location data is used to:

• Match you with nearby drivers

• Enable real-time ride tracking

• Improve service performance

Location access may operate in the background during active rides. You may disable location permissions in your device settings, although certain features may not function properly.

3. How We Use Your Data
   We use personal data to:

• Provide transportation services

• Process payments

• Improve safety and service quality

• Comply with legal obligations

4. Data Sharing
   We may share necessary data with:

• Drivers to complete rides

• Payment processors

• Public authorities where required by law

We do not sell personal data.

5. Your Rights
   Under GDPR, you have the right to:

• Access your personal data

• Request correction

• Request deletion

• Withdraw consent

• Lodge a complaint with the competent Croatian data protection authority

6. Data Security
   We implement appropriate technical and organizational measures, including encryption, to protect personal data from unauthorized access or misuse.